Kroger
Charged for declined debit card purchase, refund refused

On 2/11 I attempted to purchase 111.95 in groceries at the Kroger on peachtree PKY in Norcross Georgia. My debit card was declined and I had to go to the ATM machine to get cash out, only to find out that my card was debited the money. I spoke with the manager, he says they never received the money and referred me to my bank. My bank says Kroger collected the money!!! They gave me an approval code, (which ANY merchant can pull a transaction up with) (I know because I have a merchant account). Kroger refuses to give me my money back instead I was referred to "heather" in Utah, 801-974-1335.

She would not even take the approval code, she flat out said there was nothing she could do to help me and hung up on me. It's now going on 2 weeks and not word from anyone and it seems like my money is gone.

Company: Kroger
Country: USA
State: Georgia
City: Norcross
Address: 6050 Peachtree Hwy

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