Ace Hardware
Poor customer service

Ace Equipment online shop lacks sufficient business and follow up customer support. I purchase an item to become delivered to some nearby Ace Hardware shop. The merchandise came within three times but was brief two components of the sixteen I requested. The imperfect purchase was documented in my experience from the local store. The problem began after I attempted to obtain the rest of the two products in my own purchase. I had been informed from the "customer support" individual about the telephone the problem have been known corporate for further study. Ace Equipment might have merely named the shop they delivered it to and established the imperfect purchase. Alternatively, however, they handle the problem as though I'm the main one declaring they didn't load the purchase. They've to date declined to contact their very own shop to see that which was delivered. Up to now I'venot acquired the imperfect purchase. There's an entire remove in the individuals who field the telephone calls and also the individuals who load the purchases and make certain anything is performed right. I will never purchase in the Ace Equipment online website again.

Company: Ace Hardware
Country: USA

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