T-Mobile - Wirefly.com
Customer service sucks! From 8am until 12:50pm on phone w/o results!

I ordered service after putting T-Mobile on my computer. A company came up called "Wirefly.com". Although this company came up, there were several wireless companies on this page I chose T-Mobile.

T-Mobile's website came up, I chatted with a rep who in turn told me I needed to speak with a "T-Mobile" rep to finish enrolling for their services. Upon receiving the phone it is a "sidekick", which is not user friendly for a person with disabilities... As I told the rep upon ordering. I called T-Mobile and was told how to send the phone back. After staying on the phone today (Tuesday Jan. 20) from 8am-1250pm... My problem is still not resolved. I am on a fixed income & this cost me $158.97.

T-Mobile's warehouse in LaGrange doesn't answer the phone directly with a problem. I've called several times in order to let them know the phone is going to the wrong location, only to be told "once the National Return Center" receives the phone, I can't get it back!!! But in the meantime, they won't send me another phone!!!

I went through so much stress today that my heart is actually palpatating, my chest is tight (asthmatic spasms) and I was literally physically and mentally beat down. My problem is still not resolved!

I don't have money to "give" them with no service, so now my "so call service" is in the "lost" status until I can "get a phone". What am I supposed to do? If I can't get this resolved, I will file a report with Consumer Reports or any advocate for the consumer.

Company: T-Mobile - Wirefly.com
Country: USA
State: Georgia
City: LaGrange
Address: 201 Wiley Rd
Phone: 7068802000

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