Capital One
Wrong check number recorded on phone payment, fraud department unreachable

I have a Capital One master card. I made a over the phone payment so it wouldn't be late. I wanted to use my debit they said we can't do that you have to use a check. Which they charge $15 to do. So I gave the girl my check # and she wrote the wrong # down. A week later I get a letter saying this is an invalid account. So I call Capital One back and tell them they wrote the wrong check # down. So they had me do it again don't they write the wrong # down again. A week later the fraud department calls me. She tells me to call her back tomorrow. I called 29 times left 6 messages and this lady will not call me back. Than shortly after that I get a letter in the mail from Capital One saying they have been trying to reach me to take care of this which they haven't. So I call again get the voicemail leave yet another message begging her this time to return my call. She never did so I filed a report with the BBB. That $97 payment owed is now a $300 plus payment.

Company: Capital One
Country: USA
State: Virginia
City: Richmond
Phone: 8009033637
Site: capitalone.com

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