Broadway Computer & Video
Bad service

We called 12/26 because we received an email asking us to call in after placing an order 12/24. We attempted to order a JVC EVERIO HD6 Video Camera.

I had relatives visiting us here in the United States who were from out of country. Broadway Video advised us when we called that they did not accept overseas credit cards so I called in to use my USA card. As soon as they had my USA credit card information, the bait and switch started. I am quoting the sales rep "Oh, I have the EXACT same camera, you will love it. But you need the 2 hour, 4 hour or 6 hour battery. The battery the camera comes with is only good for 20 minutes". A HUGE RED FLAG appeared in front of my face.

So we decided to get the 2 hour battery for only $69.00 more. Classic bait and switch. So I asked... Is there anything else we might need?"Yes, you will also need the special battery charger for the 2 hour battery". You mean I can't charge the 2 hour battery with the camera? No, you cannot. You need the separate charger. Another $69.00, a special price if you take it with this order.

That did it for me. This is bait and switch. We found the lowest price for this camera by using Pricewatch. And the danger in using Pricewatch is that all too often the lowest price is manipulated by the vendors in order to receive the highest ranking in a category.

I terminated the transaction by clearly saying, rather loudly..."CANCEL THE ORDER"..."DID YOU HEAR ME... I said cancel this order". The operator on the other end of the phone (classic New Yawk accent) "I heard ya the first time, cancel the order".

If you buy from this store after reading this review you really do deserve what you get.

Company: Broadway Computer & Video
Country: USA
Site: broadwaycomputer.com

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