HD Camera World
Deceptive selling - bait & switch

After placing order on line for a Kodak EasyShare Z812IS I received an invoice email listing the standard invoice items, but also asking me to "Call to confirm this order"

I'd never been asked to do that before, but did.in fact the call had nothing to do with confirming the order, but only with telling me I had to buy a $64 battery as well. A slick version of bait & switch.

The conversation went something like this,

"I'm calling to confirm the order I placed"

Quot;What is the order number"

"3484"

Quot;Oh yes. I wanted you to call because I see you didn't order the battery."

"What battery"

Quot;You have to have a lithium ion batter for this camera."

"Doesn't it come with a battery?

Quot;Yes, but that's a one-time battery."

"What will your battery cost?"

Quot;It depends. Do you want a 4-hour or 6-hour? Let me check. Oh! I see the 6 hour is on special. That's what you want. $64.95"

"I'm not interested in any $64 battery"

Quot;And you'll need a battery charger, too. Tell you what, I'll throw that in for free."

"Why can't I use the rechargeable batteries I already have?"

Quot;Those are NiCads and they won't work in this camera. You have to have the lithium Ion battery pack."

"I'm not going to buy any batteries from you and in fact I want to just cancel this entire order."

Quot;There's a 50% cancellation charge"

"Get out of here"

Quot;It's right in the contract"

"This order was place yesterday. You have not shipped anything. You will cancel this order without any charge and my next call is to my bank to stop payment on the transaction."

I followed that with an email to them affirming the cancellation, and then I called the bank and stopped payment on the transaction and cancelled the debit card (they'll send me a replacement with a different card number).

Company: HD Camera World
Country: USA
Site: hdcameraworld.com

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