The Hartford
Voice activated account manager messed up my payment information and then company charges me a penalty for late payment after I am not allowed to correct the problem

I have made my monthly homeowners and auto policies over the phone for about 4 years. I get paid every 2 weeks and the payment is not always on the due date, but this has never been a problem before. Being advised that checks are safer to use than credit card information over the phone, I used this information for the 1st time.

I spoke my routing number to pay the homeowners first. The automated voice didn't repeat all the numbers back to me and I became suspicious. I could not risk a double payment by repeating the numbers. The system states that all calls are recorded for quality assurance. Switching to the auto payment, I punched the numbers into the phone pad and this was correct.

Two days later I checked my bank withdrawls and only the auto was paid. I called the Hartford and explained what happened and was told both payments were pending and I needed to call back in two days. I repeated that the auto payment had come out of my bank, but she refused to consider this.

Two days later I called and was told a cansellation letter had been sent with a $17.00 penalty attached to a $47.08 payment. I was told this penalty was not required until the letter went out. I tried to pay the bill twice and told customer service that their voice activated system was faulty, but it didn't matter. What happened to the recording?

Company: The Hartford
Country: USA
State: Connecticut
City: Southington
Address: 200 Executive Boulevard

  <     >