Chaparral Motorsports
Poor service and bad policies

On 11/15/08 I bought a Joe Rocket RASP bike jumper in the Chaparral Motorsports shop. On 12/06/08 I delivered the coat due to a little deficiency within the right shoulder (material arrived aside in the seam) looking to obtain a substitute. They declined to displace or guarantee the coat and advised me they needed to deliver it towards the producer for a before I really could get a substitute or my cash back. Additionally they educated me this method might consider three months. After indicating my discomfort, they advised me which was their plan with their manufacture’s and that I might can simply delay the three months.

I quickly went house, got online and discovered the same coat at many online retailers. I approached each shop and questioned what their return policy was with this product if it had been faulty. Each shop advised me I'd get a substitute instantly upon delivery of the faulty product. One shop advised me I'd obtain an instantaneous alternative to a faulty product for approximately twelve months. Therefore clearly the evaluation procedure isn't the manufacture’s plan as Chaparral suggested. I subsequently bought the coat online and so I wouldn't need to do with no coat for that three-week evaluation procedure.

On 12/26/08 I obtained a phone in the Kevin, Chaparral’s sales director. He advised me my coat have been through the evaluation procedure which I today might get a substitute. I advised him that I bought them elsewhere that I'd no further conduct business with Chaparral and that I needed my cash back. He advised me I'd need to arrived at the shop purchase to truly have the cash paid back again to my charge card which his acceptance and all relevant info could be on document at their return table. I really could arrived at the shop to complete the deal when it had been handy, is what he advised me.

On 12/28/08 I went the Chaparral’s return table and undoubtedly the return acceptance info wasn't in the table as guaranteed. They began to provide me exactly the same tale concerning the evaluation procedure plus they hadn't gotten word in the producer. Additionally they educated me it was their plan ON ALL ITEMS INSIDE THEIR SHOP! I advised them that Kevin, the revenue supervisor had approached me and he advised me the evaluation procedure have been completed and that I was to get a credit back again to my charge card. They advised me that the various revenue supervisor was on-duty and that I would need to delay while they rummaged through Kevin’s table searching for the data. Viewing how it's a 40-mile round-trip to Chaparral from my house and suspecting it was an additional waste of my period, I quit the shop. I subsequently created a challenge with my charge card business over this deal.

In a nutshell Chaparral Motorsports has dropped quite a long time client over a $200.00 coat, poor procedures and bad customer support. This isn't the only real poor encounter a with Chaparral simply the only real important issue. I dislike to consider what might have occurred had this been an internet purchase.

Please go to the link below, Chaparral Motorsports gets A Contact each time this website is visited. Let’s display them their clients do have speech and we're unhappy. You may also post a should you desire, and please move this data along.

Http://www.thesqueakywheel.com/grievances/DEC/complaint42650. Cfm

Company: Chaparral Motorsports
Country: USA
State: California
City: San Bernardino

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