Charter Communications
Charter incorrect labels customers as SPAMMERS! St. Cloud

Shops, Products, Services

Charter Communications "decided" on 12/26 that I am a spammer. I am self employed and work out of my home. Because of my new "550 SPAM" status, I can no longer send emails that contain links or graphics to anyone except myself or the test account at Charter.

For someone who works on websites and creates ads, this has been more than an inconvenience to my livelihood.

I tried to contact them and they insisted the problem was on my end (Outlook, etc.) However, the bouncebacks I get when I try to send any email with more than txt content, say the following:
Your message did not reach some or all of the intended recipients.

Subject: Website Examples
Sent: 12/28 2:08 PM

The following recipient (s) could not be reached:

'paul@divinegrace.com' on 12/28 2:08 PM
550 Message identified as SPAM - Please visit http://www.charter.com/postmaster

I can understand protecting their customes from SPAM, but my position is that if you have the ability to impose restrictions on someone, you should have your customer service team trained to help those of us who are falsely labeled as Spam Senders.

Basically, I'm paying for Internet Service with no email and I'm locked into a pacakge that I asked 3x to get out of because of this, but was told NO.

Be very aware of Charter, it's practices, and its powerless Customer Service Reps.