Cricket Comfortable Wireless
Rip-off unbelievably crappy customer service

I got a cricket phone over a year ago. I dont have a home phone, that is the only reason i've kept it this long. I've had to get one phone replaced becuz it would not ring. The service in whole is crappy. I have the dropped calls, sometimes it doesn't even ring, but "beeps" with a new message.

When i had the one phone replaced, i was not told there would be an extra fee to reactive the new one. I FINALLY got ahold of a representative and had a few words with her because of her sucky attitude.

Well, she told me she could not active the new phone, i would have to go to a dealer to have it done. So i called back and got someone else, who then advised me she could not do it because there was a password on my account, and i couldn't verify it.

I had never been asked to put a password on my account, nor had i ever had to verify one. So, I had to go to the dealer who pulled up my account, and what i saw on her screen blew me away.

There was a password something crazy like 8g22ps14 and after it in big letters was typed "MUST VERIFY!!!" I was appalled when i seen that. That bitch put a password on my account!!! Is'nt that like ILLEGAL?

I have had so many other problems with cricket, with late fees, new program fees (billed 3 months after service was changed) not able to get thru to rep, qouted wrong amount for payment, and getting new bill with charge for not paying full amount.

Cricket is a crock, and i can't wait to DROP them (like they do everybody)!

Karla
North Carolina
U.S.A.

Company: Cricket Comfortable Wireless
Country: USA
State: North Carolina
City: High Point
Address: California

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