NetZero
Bad service

Throughout the summer of 2008 I activated to Netzero DSL online sites. The support performed completely until July of when my link was disconnected. After several phonecalls, Netzero advised me that my sign was somehow stop for unknown factors, as well as in order to possess it repaired, I Would need to spend a $100.00 cancellation charge and also have the support ended, then reconnected. I ended my support in June after fighting within the experience for over per month and several phonecalls and "increased support seats." This month (Dec) I obtained a statement for pretty much $54.00. I named Netzero plus they declare that I never canceled the support, despite wearing report that I named in Sept and canceled (Uhhhh what? This makes no feeling, right?). Therefore the organization claims that they can now formally stop my support which I am accountable for spending the exceptional sum. The organization also never acknowledged me the total amount I settled in July and Sept for providers which were no further operating.

Moreover, the client support representatives are extremely rude and talk really broken Language. I usually would not mind the language screen, nevertheless when the repetitions hardly understand your issue or problem, they maintain re reading the scripted info. After I requested to talk to a supervisor, I had been informed, "He Is simply likely to state the same." It got my raising my speech and challenging a before I finally got one.

Company: NetZero
Country: USA

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