First American Payment Systems
Shady sales practices, terrible customer service

I was set up on auto renew with this company even though my contract expired. Company is trying to charge me $400 to cancel a contract that expired. I have also had several bad customer service experiences with this company, too many bad experiences to type it all out. Just look at their Better Business Bureau report and do a search on the web before even considering doing business with this company.

First American also does business under these names...

APPSTAR FINANCIAL
Eliot Management
FIRST ADVANTAGE
MERIMAC CAPITAL
Summit Merchant Solutions
TRANS TECH
TRANSTECH MERCHANT GROUP

Be very wary before doing business with these companies!

Here's their BBB report for 2008 so far

The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
in the last 36 months: 225
in the last 12 months: 114

Complaints Concerned:
Selling Practices (58 complaints)
53 Resolved
5 Company made every reasonable effort to resolve

Service Issues (39 complaints)
35 Resolved
4 Company made every reasonable effort to resolve

Customer Service Issues (2 complaints)
2 Resolved

Credit or Billing Disputes (42 complaints)
37 Resolved
5 Company made every reasonable effort to resolve

Delivery Issues (2 complaints)
2 Resolved

Refund Practices (9 complaints)
6 Resolved
3 Company made every reasonable effort to resolve

Product Quality (5 complaints)
5 Resolved

Contract Disputes (65 complaints)
56 Resolved
8 Company made every reasonable effort to resolve
1 The parties could not provide sufficient information to support their positions nor agreeable to make reasonable efforts toward resolving the issue of the dispute

Repair Issues (2 complaints)
1 Resolved
1 Company made every reasonable effort to resolve

Company: First American Payment Systems
Country: USA
State: Texas
City: Fort Worth
Address: 100 Throckmorton Street Suite 1800
Phone: 8007012831

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