Thompson Cigar Company
Customer Service

I have been buying from this company for several years. Everytime I had a problem with an order, which was quite frequently, customer service seemed very inexperienced. Once I even canceled my club membership because I was so frustrated with customer service. Customer service then called me and begged me to come back and promised me they would personally fix all problems. I just recently made an order and received it. Of course, as usual, the order was incorrect, even though on the top of the bill it says "NO SUBSTITUTION FOR THIS CUSTOMER". The only reason why I still buy, is because they are less expensive. I guess you sacrifice service for price.

Manert7@aol.com

Acct # 47124763

Company: Thompson Cigar Company
Country: USA
State: Florida
City: Tampa
Site: thompsoncigar.com

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