Vons
Bad customer service

I've been a Vons Client for more than 30 years.in my own present city of home, Scripps Ranch North Park, you will find 2 supermarkets, both Vons. It has never been an issue for me personally when I have generally preferred buying there. Nevertheless, lately it appears as though the cashiers are becoming less and less-friendly. That, I will cope with. But nowadays I invested $413. Oo at Vons and also the cashier stated that I'd be acquiring more "free gasoline" put into my card. I had been thrilled. Then she asked for my card. Used to donot have a card since I put my prior fuel card away. NO BODY EVER SAID TO KEEP IT! After I obtained the very first gasoline card I had been excited. However they never believed to maintain it. And so I informed her that. She stated "sorry you've to possess it, I can not provide you with a different one." She explained to determine the supervisor. This supervisor was the rudest person I've actually spoken to. He explained "I can not simply matter you a brand new card" I told him no body had explained that I had a need to maintain the card. Actually, I've looked as of this specific Vons for ten years and invest about $300 per week there. He explained "Well, everybody has informed everybody about maintaining the card, I can not provide you with a fresh one" they offered me several to contact. Maybe you have attempted to contact Vons customer support??? Present yourself several additional hours plus some persistence. I once attempted to contact to ensure that my charge card wasn't billed for anything after their computers went down. So I'm not really likely to endeavor calling the amount. I understand they determine they've the marketplace on-US within this city so that they donot care. Not that it surely concerns for them, but I'll consider my company to some regional city from today on. I did so it for weeks in 2003 when Vons was on attack. I will try it again. I can not imagine how difficult it's to matter me another gasoline card or atleast show me why they cannot. And informing me that everybody continues to be informed to maintain it. Basically he explained I had been a liar. Whenever you wander along the islands at Vons some worker in most department requires you if you should be discovering anything, nearly to the stage of irritation. Easily could not find anything, I Would be pleased they were open to request though. Therefore is the fact that how they're focusing on customer support after which allowing the rude workers function as the cashiers and administration?

Company: Vons
Country: USA
State: California
City: San Diego

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