Neopets Inc
Customer service nightmare

I've an extended tale and many main grievances from this site, Neopets.com. I've been a person of the website for almost six decades today—I labored hard and earned tons, several awards and awards I will never generate again. Our digital pets are as valuable in my experience as my living animals. I suggested family and friends towards the website, held almost all their guidelines, and usually simply performed silently and contently.

In December significantly to all our surprise, the balances of my whole household got freezing oneday without caution—all except my primary consideration strangely. Our cousin dropped 3 accounts, my buddy dropped 1 and that I dropped 4 aspect accounts. We submitted questions by what had occurred, attempting to clarify that people were various different customers who discussed a Computer. They hardly replied aside from universal automatic communications. Our cousin was ruined and hysterical to get a very long time following the reality. I still am annoyed but optimistic that I might oneday again observe my part animals.

In Feb I delivered an indicator in. I observed a product on the site that appeared to split among their very own guidelines—the principle that governmental, interpersonal, and spiritual problems were not permitted on the webpage. I'd delivered several recommendations in before and not received any responses. Therefore, I had been very surprised after I did obtain one. Nevertheless, the administrator who delivered it was really rude and cynical and insulted me and my faith inside it. She essentially suggested I had been a religious fan that bass increased thighs to hightail it from which my faith and values were less-serious than jelly. After I replied saying my indignation and requesting an apology I had been overlooked.

I continued to request my part balances back and an apology within the next couple of months and obtained only automatic communications. Subsequently, in September immediately after I again requested for an apology my only outstanding consideration was freezing. I again submitted questions. This time around I had beennot actually provided a regular solution. I had been informed it had been frozen from from having numerous records (after I just had one quit) to using robbed within the beauty competition (that we cannot actually enter trigger we-don't possess a reader). The kicker of everything is the fact that the e-mail address I get each one of these automatic responses from may be the same handle whilst the one that mocked me earlier! I ask what proof and what created them believe I had been cheating and obtain no solution. I'm persuaded that I did so nothing wrong and was frozen by this administrator from vengeance.

I've actually adopted my criticism using the Better Business Office (which y'all may do to and please achieve this!) and the Federal Trade Comission. Once more, Neopets Inc didn't precisely tackle the problem.

I am not alone, countless simple customers are unjustly freezing and certainly will do-nothing to obtain their difficult-gained balances and animals back. The web is laden with horror tales, actually from spending customers who're handled like trash from the customer support! They actually conceal almost all their contact info so the only method you are able to consider a problem up together is through autobot-protected emails. It frustrates and sickens me to consider the therapy I Have been getting after being truly a faithful person of the website and spending money on their digital products. It saddens and affects me to consider my precious animals being caught permanently due to one harmful administrator. This garbage has to quit.

Company: Neopets Inc
Country: USA
Site: neopets.com

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