Sprint
Screw up

Sprint shut my cell phones off in August for non-payment. I paid the bill off in September and ported two numbers out to a different carrier the same day as the bill was paid. One number was never turned back on, one was ported out the same day and another was ported out one week later. I was informed I would not have to pay the $200 termination fee for one phone, but I would have to pay $200 a piece for the other two phones.in addition, I was also charged a $25 reconnect fee and a $40 partial month fee, on my calculator this adds up to be $465. I set up a payment plan for $50/month until paid off and started to do so.in January 08, I received a bill for over $1000. I immediately called and spoke to five different people over the period of one month. NO ONE EVER POSTED THE PAYMENT PLAN AGREEMENT, through all of these conversations. One very nice rep told me her supervisor would call me back within an hour to confirm the payment plan, but this did not happen. I have continued paying the $50/month, and Sprint/Nextel has decided that since they can not find the payment agreement on their records (of course... The consumer is wrong), then I am responsible for the $1000. I asked for a detailed bill breaking down the charges and NEVER received it. My account has been referred to collection agencies. I have been yelled at, accused of not paying my bill, lieing to avoid payment, etc., despite the fact I have been sending $50/month to the address they gave me. NO PAYMENT PLAN was ever recorded by any representative, therefore, making me look like the liar. I cannot get anyone at Sprint to give me an itemized bill or tell me how my bill went from $465 to over $1000 for services I no longer had. The third collection agency has now forwarded my account to the three Credit Reporting Agencies for nonpayment. I cannot get this situation resolved without a lawyer, and what self respecting NORMAL Joe Schmoe can afford a lawyer to fight for a cell phone bill? All I want is Sprint to stick to their agreement and explain to me how I could go from $465 to over $1000 in charges.

Company: Sprint
Country: USA

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