CymaxStores
Sent to wrong address

They had wrong address, as soon as order went through I noticed they had my old address. So I was given the opportunity to put in that change with the order, so I emailed them giving my new address telling them I had moved. I even called and spoke with a rep the next day to make sure they got my message and I confirmed that I moved and gave the rep the correct mailing address. One week had passed I got a call from the person that now lives in my old house that he got a package for me. I called cymax and told them what had happended and etc. They said they would send ups out to get it and resend to me at their expense. However I just found out on 11/20/08 no one came out to pick it up. So I called cymax again expressing my fustration with them and ect. Told them I do not want the product and to please refund me. The person I spoke with said she would research it and get back to me. She called me back in about 20 min and said she talked with her supervisor and he will refund me the money. I asked about picking up the package she said supervisor will call me, which he has not called and furthermore the money that I used to pay for the product was in a bank account that I had closed over a week ago. It was paid by a debit card so they got my money and they are not reponding to my requests at all.

Company: CymaxStores
Country: USA

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