Direct TV
Motorhome Billed After Suspension, Then Collection Account

We originally contacted Direct TV inquiring about service in our motorhome. We asked if, since it was for intermittent use (only needed while on vacations with the motorhome), we could request that the service be turned on and off as it was used, without incurring connection/termination fees or minimum contract billing periods. They responded that would not be a problem. We used their service originally in 2005 without billing issues, and they allowed connection and disconnection with no minimum use period as they promised.

During the trip of 12 to 4, we had a number of billing and service issues. We had poor or no service more than we had service, and DTV issued a number of credits due to our problems. But when we returned on 4/20/07 and called DTV to suspend our service, they apparently did not, and they continued to bill us while our motorhome sat in our driveway unused.

On 7/27 I called them and spoke with Mea. After going through all the previous billing periods, she accepted my payment of $57.27, confirmation number 319679828, as payment in full.

In doing a routine review of my credit report, I now find that Mitchell N. Kay Law Office, 7 Penn Plaza, New York, NY 10001, phone 212-695-8155, has filed a collection account against me for $62.00. That is the amount the Direct TV customer service representative was supposed to credit off. No previous contact was made regarding this issue by DTV; they just went ahead and recorded fraudulent information on my credit report. The Fair Credit Reporting Act requires contact prior to committing slander.

Company: Direct TV
Country: USA
State: California
City: Glendale
Address: P.O. Box 29079
Phone: 8005315000

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