T Mobile
Store Employee Failed to Add Unlimited Texting, Then Billed $600

I have used tmobile for almost three years... My phone was getting old so I brought it in to get a new one at one of their stores. While upgrading my phone I asked the worker to add unlimited txt because I knew that I would be using it alot that month. I also paid my bill at the time

Two weeks later my phone was shut off and gave me a message stating that I went over my spending limit. So I call them to see what was going on since I had just paid my bill.

They said it was due to txt charges. I told the woman that I had added unlimited while i was in the store. She said rudely "no you didn't" So I asked if it could be added now and back track the charges so that they were gone. She said no.

I went back to the store the I bought the phone from and asked if they could help and they said yes. So the store manager got on the phone with the company and said that it was his employee's fault that I was being charged and that they should remove the charges and add the unlimited txt. Even after the manager said that it was t mobile's own employee at fault. They wouldn't do a thing, that I was stuck with $250 worth of charges at no fault of my own!!!

So I cancelled my service due to their own fault and now I'm stuck with a $600 bill. What a bunch of bull. Their out of their mind if they think I'm going to pay them, but now my credit is going to have to suffer!!!

Company: T Mobile
Country: USA
State: Florida
City: Saint Petersburg

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