Home Depot
Defective slate tile Small dots started appearing throughout the installed tile

Slate tile S0401 SKU516-378 Motif S pattern copper: color name Copper Slate

Several months after installation, I noticed that small black dots started appearing randomly. Calling the store brought a service man to the house who took pictures, scraped it washed it and said he had no idea and would send the "specialist" out, which he did. The specialist did exactly the same thing and also said he had no idea but admitted that there was something wrong with the tile. I suggesed he call the manufacturer or some other customers to see if they had the same problem. I got a phone call and the manager, Rick Anderson said he didn't know what the problem was and that they had some cleaner and sealer for sale that I could try to see if that helped.

I am 75 years old and I can not get on my hands and knees to "try" out an expensive product with no guarantee that it would help because I have scrubbed it with only water myself and it didn't help. I asked if he would send someone out to try it for me. His answer, "I don't know if I have anyone who can do that." That answer seemed "strange" to me because Home Depot has sent people to install carpet, install bathroom and kitchen tile, install bath fixtures for me without any problem. That was just a big put-off and I have never heard from them since.

I had just spent nearly $7,000 with Home Depot and was treated in such a uncaring manner. They talk like you are an important customer when you spend your money with them but they do not stand behind their products.

Company: Home Depot
Country: USA
State: Florida
City: Jacksonville
Address: 1919Wells Rd Store 0275
Phone: 9042693779

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