MidPoint Resolution Group
Unauthorized debit for a charge that I revoked. Reps never cancelled and can't get my money back

Ms. Anderson contacted me and I setup payment arrangements while in my car. She said to call if there are any issues making the payments at the agreed timeframe. When I got to work, I looked at my calendar and what bills I had to pay. I called the Ms. Anderson back and cancelled one payment.

She immediately in a nasty tone told me that I had agreed to that payment and that if I cancel, the whole agreement will be null and void. I said okay - just to cancel it.

She said that I will be sorry, then I hung up. Lo and behold, they charged my account which put my account at -$470.00 (5 overdraft fees of $35 too!) I have been speaking to the "manager" Mr. Eggleston all week, who stated initially on Monday that he is going to refund my money plus 2 overdraft fees. Then, today, Thursday, Mr. Eggleston said that "there is no record that I cancelled." I said that I did cancel, and that his rep just did not input that info into their system. He is still sticking with the nasty employee rather than me, the customer.

I have filed a formal complaint with my bank to retrieve ALL of the funds back for me. It is war!

FYI - I checked this company out on other sites, and they are attempting to collect debts from 23 years ago! They have changed their name, and have alot of scheming and lies going on. Beware!

Company: MidPoint Resolution Group
Country: USA
State: New York
City: Buffalo
Address: 701 Seneca Street, Suite 601
Phone: 8666003011

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