Sprint
Bait and Hook Service deception Dallas

I have been a Sprint customer since 1995 and have 2 other members of my family on the same contract. Until lately, the service and support have been more than I ever needed and the cost has been acceptable. That has all changed within the last 4 month. I purchased a new phone in June after having ridden my last phone down 30 yards of pavment in a motorcycle accedent. When I got the new phone there were lots of new icon I never had on my old one. When I would push the button to see what it did a winow would pop up and tell me I was entering the internet or accessing some e-mail. I did'n need the service or knew how it worked so I quickly disonnected.

When I got my first bill I noticed a $75 charge for "date service" so I called and got the line "that is internet data download at $. 03/Kb". Now first of all there is a huge difference between Kb and Mb and most data today is so large, they don't even bother measuring it in killobites. I could not have been on the service for more than 2 minutes and racked up $75.00 in charges which makes sense since at a 1.5M baud rate I had 2425 (1000 bit) blocks of date sant to me or 2,425, 000 bits (2.425 meg) When I contested the charges I was asked if I would take the Internet service for only $15.00/month, they would waive the $75.00. I said I didn't need it and wanted the service blocked. They agreed (after speaking witha supervisor) to waive the fee and disconnect the internet access service. Keep in mind, I never requested this servive in the first place.

Now, this month I get another data service charge for another $75.00. And when I call to ask what the deal was i'm told that I used the service again after been "educated" as to just what the service was and how much it cost and if I would sign up for the internet access service for only $15.00/month, they could reduce the $75.00 charge to $37.50. So... If you try to see if the service is disconnected after 5 days of notifying them to disconnect it, and it isn't disconnected yet, you get billed with the access charge. This is clear rip-off designed to force you into accepting internet service you neither want or need. I will be looking for another phone service provider soon. Apparently it is easier for Spint to go out and get new customers than it is for them to hold onto the ones they have

Company: Sprint
Country: USA
Site: www.sprint.com

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