Circuit City
Bad service

I purchased a big screen tv from this store and was sold a warranty to go with it. The tv needs repair and is still under the warranty they sold me when I purchased the tv. It has been over a week now of calling phone numbers only to be told to call another. Store customer service is no help at all. He refers me to corporate and corporate refers me to the store. They will not give me a time frame as to when the tv will be repaired or replaced. Evidently this phone tag is how they get out of actually having to warranty the product they sold me. I have called all the numbers they have given me to resolve this issue. The last call I made was to the store and was told they could not give me any date as to when this issue would be resolved. I live in a rural area and they can find no one to come here to repair and will not replace it with out more time. How much more time no one will say. My advice to others is do not waste your money on Circuit City Advantage Protection Plans. What a rip-off! Better yet DO NOT SHOP AT Circuit City. I've also heard they may be going bankrupt. Imagine that!!

Company: Circuit City
Country: USA
State: Texas
City: Waco
Site: circuitcity.com

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