Best Buy
Whirlpool Washer Broke Eight Times and Repair Visit Missed

I'm writing you in regards of my bad experience from Best Buy service, Best Buy customer service. I bought very nice (as I thought) and very expensive Whirlpool washer and dryer from Best Buy store in Madison, WI back in February. Since then it was like a nightmare for me, my wife and our three kids. Washer had issues with it from the first day they delivered it to my house. Water was leaking and I called technician. It took for him (Tom) to arrive 10 days. He so called fixed it and went away; needless to say it broke again. And I called, and he fixed it and it broke again and again and again. So, 8 times since March I was without the washer for couple of weeks every time it broke. And, I forgot to mention, at one point water damaged ceiling in my lower level.

Finally, it broke down again on October. And I called the 1-800-number, and after 46 minutes on hold they scheduled service for October 22. That is 14 days without the washer with 3 young kids!!! Technician was scheduled to be here in between 8-12pm today, but he never came.

My question to you is: What kind of service is it? You charge that much money for service plan and then what?

I, probably, will never buy anything from Best Buy again.

Company: Best Buy
Country: USA

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