Amerigas
35 Deg. / 5 days no heat. Gas turned off!

Almost $2000 for a tank of propane.

Had a verbal agreement and been making payments.

Never got an overdue or termination notice.

Last check was mailed to them on Sept26.

I received a new statement the first week in Oct.

Oct. 10 I received my first termination notice ever. It was dated a week prior (Oct3rd).

It said the balance had to be paid in full or service would be terminated on Oct. 31st.

*They shut the gas off on the 15th*

The lady at the gas company (Katrina) said it didn't matter what the notice said.

*It was their equipment and they could turn it off when ever they felt like it (now thats customer service)*

I made another payment that day to get my gas turned back on.

The gas company is about 10-15min away but they can't get anyone out here.

I had family here from out of town. They had to leave. (No hot water or heat)

My landlords are mad because that extra payment I had to pay came from my rent money.

My wife called to on Friday to see when they would be out.

She spoke w/Katrina!

Katrina said it would be next week sometime.

My wife told her we had no hot water or heat and that they were calling for a frost at night.

She said for $150service fee she could get out here today.

I dont have another $150.

I dont even have the extra money to go out and buy an electric heater.

I'm sure Katrina is nice and cozy at her desk though!

Company: Amerigas
Country: USA
State: Virginia
City: Stephens City
Site: amerigas.com

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