SpeedySigns.com
Terrible experience when I ordered vinyl sign lettering for my home

Do NOT order any vinyl signs or window decals from SpeedySigns.com. I had a terrible experience when I ordered vinyl sign lettering for my home.

In my opinion:

They are not very "speedy"

They are very expensive

The quality of their product is poor

Their customer service is terrible

They have draconian fees and unworkable return policies

First, the colors you select on their order form are different from what you get. I wanted gold numbers with a black outline (so it would look like antique gold leaf). So, I selected "gold metallic". But according to their difficult-to-use, convoluted, online ordering monstrosity, "borders are not available with specialty materials".

Fine, I would just use the plain "gold" instead of metallic gold. But what looks gold on the website is a "rotten mustard" color on the final product. Why do I want that above my front door?

Second, the window graphics ship in a cardboard tube that's stapled closed. But the staples are actually through the vinyl sign itself! Great packing job, guys.

Finally, Speedy Signs claims that installation is easy. But do they include any instructions? No. I'm not a complete idiot, so tried to make do without instructions. But during my failed attempts, the vinyl numbers kept rolling up on themselves, sticking to each other, and finally just falling off the glass. Worse, the vinyl lettering leaves nasty gunk on the window that is near impossible to clean off.

So, the product was not what I wanted, was poorly packed with no instructions, and was impossible to install.

I contacted their customer service department asking for either a refund or a replacement. They very rudely told me (in essence) that I got what I ordered and should leave them alone. When I still insisted that I wasn't satisfied, they offered to allow me to buy a replacement for 50% off. Wow, how charitable of them!

I wanted my money's worth from Speedy Signs, but instead all I got was the run-around.

Company: SpeedySigns.com
Country: USA

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