Cruise America
Bad service

On September 14 I contacted Cruise America to see if they had a recreational vehicle available that my brother might need after evacuating from Hurricane Ike in Houston. I talked to Jackie, explained the situation and, unable to reach my brother because of power outages and/or cell tower phone problems, I put a hold on a 30 foot vehicle that had "just become available due to a cancellation in Kingman, TX". Cruise America requires a $300.00 deposit. When I put the deposit down I made sure that should we have to cancel (it was for pickup the next day - less than 15 hours away) I would get my deposit back. I was assured that I would. Lo and behold when my credit card bill came it showed a $300.00 charge to Cruise America. I talked to Jackie but she was unwilling to do anything about the charge. I will be contesting the charge with my credit card company. I feel that this charge is unwarranted and just another company who takes advantage of the customer in a bad situation.in addition to posting this message on this site, I will be contacing the State of Texas Consumer Protection Division as I feel this is a gouging of the consumer during a state of emergency.

Company: Cruise America
Country: USA
State: Arkansas
City: Mesda

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