Blockbuster
Bad service

I have been with Blockbuster Total Access since they originally launched. Lately I've been receiving DVDs that are either unplayable to actually broken. The quality control is hideous and it can be seen at the local branches as well. They do not take care of their older DVDs or even replace them. Sure they ship fast, but I would rather have my damn movie work when I watch it. I can't imagine anything more frustrating while watching a movie than see it freeze up because of scratches.

I also tried to re-surface all these DVDs and some even twice but I could not get them to work to play all the way through the disc. Shame on blockbuster for becoming a Corporate mongrel with ZERO ACCOUNTABILITY.

I'm aware of the feature to send back damaged DVDs, but I'm not here to get something free. I want to talk to supervisor from Blockbuster and ask them "Where is your quality control?" They don't even list an 800 number to call and voice your complaints. You have to email them instead through a form that doesn't even reveal their email!

Company: Blockbuster
Country: USA
Site: blockbuster.com

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