US Interface Rig Technologies
Bad service

I ordered the On-Air headset from US Interface on 7-22-08. The Paypal ID# 92E64473B2304982R confirms Rig Technologies charged $39.95 plus $9.90 shipping, Total of $49.85. I RECEIVED NOTHING FOR MY MONEY! The half dozen phone call responses ranged from, we're waiting on the adaptor parts, The item will ship next Thursday, We can't fill the order and sent you a refund, However I was assured that all of the other advertised items were in stock. This is just an answering service so leave a message.

Recorded message: We're on vacation until 9-15-08. I called after 9-15-08 and got the same recorded vacation message. I sent 2 Emails requesting a refund, no response. Paypal will not handle an dispute over 30 days from purchase. I filed complaints with the FTC, USPS and the BBB. I hope that your ordering experience from US Interface proves more pleasant and productive than mine.

Caveat emptor!

Ki4ncx

W3gww

Glenn w wetherell

61 krouse court

Aberdeen md 21001

Usa

Complaint ID#: 36029214

Business Name: US interface / Rig Technologies

Thank you for contacting your BBB. Your complaint was received by your BBB on September 18 and has been assigned case# 36029214in our files. Please make a note of this number for future reference.

We have accepted your complaint and have forwarded it to the following business for their response:

US interface / Rig Technologies

61 Krouse Court

Aberdeen, MD 21001

The business has until October 3 to respond to your complaint.

Complaint status: Reminder of Dispute to Business

Activity

Date Activity Description

10/06 Reminder of Dispute to Business

10/06 Consumer - Have You Heard From the Company

10/06 No response to first notice to business

09/18 Notify Business of Dispute

09/18 Send Acknowledgement to Consumer

09/18 Case Reviewed by BBB

09/16 Case Received by BBB

BBB case#: 36029214

Complaint filed by: Alford Warren Davis

NAME: Alford Warren Davis

Complaint filed against: US interface / Rig Technologies

Business Info

NAME: US interface / Rig Technologies

BBB member: no

Contact:

ADDRESS: 61 Krouse Court

Aberdeen, MD 21001

Phone: 410 272-9110

FAX: —None—

Website: http://usinterface.com/

Thank you for filing a complaint with the Internet Crime Complaint Center (IC3).

Your complaint has been successfully submitted. Please retain the following

Information for future contacts with the IC3:

Complaint Id: I0809182022240122

Complaint Submitted

Thank you for contacting the FTC. Your complaint has been entered into Consumer Sentinel, a secure online database available to thousands of civil and criminal law enforcement agencies worldwide. Your reference number is: 20296623

Maryland Attorney General

Douglas F. Gansler

Thank you for your submission to the Consumer Protection Division.

Your reference number is: 159259

The following is the information you have submitted on October 8 at 02:01 AM:

Prefix Mr.

First Name Alford

Last Name Davis

Address P.O. Box 555543

City Orlando

State Florida

Zip Code 32805

Best Telephone Number to use during the Day 407-*-*

Alternate Telephone Number 407-*-*

E-mail Address ad713 AT bellsouth.net

Business Name US Interface / Rig Technologies

Business Address 61 Krouse Court

Business City Aberdeen

Business State Maryland

Business Zip Code 21001

Business Primary Telephone Number 410-272-9110

How did you hear about the business? Advertisement - Internet

Where did the purchase or lease take place? Internet

When did the purchase take place? 07/22

What would you like the business to do? Refund/Reimbursement

Please describe your dispute I ordered the On-Air headset from US Interface on 7-22-08. The Paypal ID# 92E64473B2304982R confirms Rig Technologies charged $39.95 plus $9.90 shipping, Total of $49.85. I RECEIVED NOTHING FOR MY MONEY! The half dozen phone call responses ranged from, we're waiting on the adaptor parts, The item will ship next Thursday, We can't fill the order and sent you a refund, However I was assured that all of the other advertised items were in stock. This is just an answering service so leave a message. Recorded message: We're on vacation until 9-15-08. I called after 9-15-08 and got the same recorded vacation message. I sent 2 Emails requesting a refund, no response. Paypal will not handle an dispute over 30 days from purchase. I filed complaints with the FTC, USPS and the BBB. GLENN W WETHERELL (Owner) 61 KROUSE COURT ABERDEEN MD 21001 USA Business Name: US interface / Rig Technologies

How did you hear about our office? Consumer Protection Publication

Do you have any documents that support your complaint? Yes

Description of supporting documents Paypal receipt

Contact, other than the consumer Debra Jahnke 1-860-594-0200

Most recent date consumer contacted business 10/06

Person complained to at the business Glenn W. Wetherell

How much did you pay? 49.85

How did you pay? Debit / EFT

Have you filed with another agency? Yes

Other agency USPS, FTC & BBB

Have you contacted an attorney or filed a lawsuit? No

If Refund, please state the amount desired 49.85

Please print this page for your records.

If you need to submit supporting documents, please enclose a copy of this page with the documents and the mail or fax them to:

Consumer Protection Division

200 St. Paul Place, 16th Floor

Baltimore, MD 21202

Fax: (410) 576-6566

Failure to submit supporting documents or enclose a copy of this page with your documents will delay processing of your submission.

Company: US Interface Rig Technologies
Country: USA
State: Maryland
City: Aberdeen
Site: usinterface.com

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