Macys
Deplorable Customer Service, Credit Limit Cut to $75 Without Notice

I have held a Macys charge card since 1994. With the exception of one or two times, all my payments have been timely and at least the minimum.

On October 10 I went to charge a $90 jacket and my card was declined. The Macys clerk called the customer service line and I was told that I had a "guideline" put on my account for $75.00.

After 2 more phone calls and my card declined, I got a customer service rep who explained to me that:
- Macys lowered my credit limit to $75.00 in June because of my outside credit rating - completely unrelated to my Macys charge (I have outstanding medical bills from an accident)

- The rep informed me that Macys was under no obligation to inform me of the decrease on my credit limit

- She also let me know that because my credit limit was reduced to $75.00 (what can you possibly buy from Macys for $75.00???), I was now $300 over my credit limit (my balance was $380).

I told her to close the charge account b/c I'd never shop there again!!!

Beware! If you have any sort of a low credit score, Macys will decrease your credit line without telling you!!!

Company: Macys
Country: USA
State: Minnesota
City: Minneapolis
Site: macys.com

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