At&t
Unauthorized Jungle Mail Charge on Phone Bill, $26.68 Setup Fee

On Sept 2, I noticed a charge on my telephone bill for something called "Jungle Mail." I called AT&T about this and was told that this was some type of voicemail service. I told them that I had not authorized this charge and that I wanted it removed immediately from my bill. I was informed that I would have to contact the company myself as California law did not allow AT&T to remove the charge and that my only option to stop the $26.68 setup fee and 12.95 monthly charge would be to cancel my telephone service. She suggested that I call the FCC and complain but did not provide me with a telephone number.

Thanks to the other post I saw about this ripoff by AT&T, I now have the number and will be calling to file a complaint. I will also call AT&T again to see if I can get them to stop these charges since I now know they can, and I will attempt to put a block on my phone whereby services cannot be added without my prior authorization (the other rep said that this could not be done). I think the California Attorney General needs to look into this ripoff.

AT&T and these phony companies are probably making millions off people when in these hard economic times people are barely able to pay legitimate charges. I always pay my bill on time but cannot afford to pay for these ripoff schemes. Everyone check your bill and get the telephone numbers from the other post, call, and complain. What a ripoff!

Company: At&t
Country: USA
Address: Residence Service, POB 9039
Phone: 8002882020

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