Sallie Mae
Autopay Taken Twice and Overseas Representatives Unable to Help

I am at fault for going with Sallie Mae and getting stuck with the exorbitant high interest rate, I admit it. I heard a common name and thought it must be trustworthy, I couldn't have been more wrong. When I signed up for the automatic debit of my monthly payment it was taken out twice, then it was taken out a month before it was supposed to be, every month it was another issue. I tried to have this resolved over the telephone; however I was only able to speak to individuals in India who were not able to understand me nor was I able to understand them. I can't change my payment options and try to get more paid off because again, I only get the people in India who just tell me they can't help me and that I am wrong when I am staring at the written documentation showing their mistakes (which they are also able to see on the computer system). I've heard they are no longer providing loans or consolidations, I hope it stays that way so no one else can go through what I have gone through (and will be going through for the next 24 years $127,000 a million in interest haha).

Company: Sallie Mae
Country: USA

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