Super Shuttle
Scam and lies

Well, After I got my bag from baggage claim, I made my way to the ground transportation at Laguardia. I called SS from the courtesy phone and was told 20-25 minutes. That time had passed and no one showed up. I called again to get a BS explanation about how the van was having problems and they were getting another one so about 10-15 more minutes. This time had passed and no van. So I called back and was told the driver was at 'the other terminal' and would be right there. Obviously lying thru his teeth. Well, 'right there' had passed and it was about one hour now. I called again and got 10-15 minutes again for an answer. Of course at this point I am fuming. I called back and the dispatcher was getting annoyed at me for calling. I called the 800 number for customer service and was put on hold for a dispatcher. After waiting several minutes on hold, I was 'put through' but was immediately disconnected with no words spoken. Ok, so the van finally shows up about 1 hr and 40 min later. The driver never greeted me, never apologized, but just asked if I was 'John Doe' and proceeded to put my luggage in the van. Then we proceeded to JFK to pick up several other people. And then it hit me... They were just stalling me so they can do all the pickups with the one van. So I was waiting since 8:30pm and got home at midnight. This has taught me something though... I have choices and WILL NEVER EVER use Stupid Shuttle again. Treat me like that once. Shame on them... Treat me like that twice... Shame on me.

Company: Super Shuttle
Country: USA
Site: supershuttle.com

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