Louis Vuitton
Terrible customer service

I bought a $900 LV wallet in a LV Las Vegas store in April... By the end of June, the zipper handle finish had flaked off and the zipper itself had turned black... YUK! I took it to the South Coast Plaza store for warranty work. They were going to send my wallet back to be repaired. I've been back to the store 3 times and have called them 5 times. The only answer i get from them is that they havent heard from the factory and cannot give me a status. I asked the clerk when should i expect to hear something back from them, the answer i got is "we'll hear when we hear". What a load of crap. They should be calling the factory to find out where my wallet is, i am concerned that if they never hear back from the factory, i will be out $900 because these idiots are incapable of calling the factory to find out status. I would expect these guys to be a little better with customer service, especially since i spent more than $6000 there in the 4 months. I just tried calling the store again a few minutes ago, the girl put me on hold for the repair team. After a while i hung up, and called back only to find out the repair team is not there today AT ALL!!! She put me on hold for no one... I will never do any business with that store again...

Company: Louis Vuitton
Country: USA

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