Sears
Bad service

Our 2006 Kenmore Elite 25 cu. Ft. TRIO French Door, Bottom Freezer Refrigerator, costing a $2,246.98 mal-functioned.

Fortunately, I left the house for only 2 hours and when I returned: I found the interior light stuck ON with the fan not working either, even with the doors closed. The plastic light cover was partially melted and the light fixture was scorched. The food products on the two top shelves and doors where ruined. After calling for service, unloading the entire refrigerator and cleaning the inside the problem seemed to resolve itself, somehow. Since the refrigerator was just out of warranty, I canceled the repair call.

So far, we have not had a reoccurrence of this mal-function but now fear that it might occur again. Not only ruining all the food in the refrigerator, but possibly starting a fire, if not caught on time.

I would like Sears/Kenmore to make a recall on whatever parts are necessary that will fix this problem.

As a long-standing and loyal customer, I hope this can be resolved very quickly.

Company: Sears
Country: USA
Site: sears.com

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