Sears
Rude phone representative and call center outside the United States

I went through a series of pre-recorded messages to finally get a live person. Much to my surprise, the woman on the other end of the phone, spoke in a heavy accent, most likely India. She was rude, and insisted that that I get my manual (which I didn't have), and if I didn't get it, she wouldn't be able to schedule my in-home service call. There was about 1 minute of dead air when she finally spoke. "Ma'am?" Yes? I asked. Did you find that manual? I gave her serial numbers... Any number I could find on the unit. That wasn't enough! At this point, I was angry, so I demanded to speak to a manager. She promptly hung up the phone.

After voicing my complaint to someone locally in the US, I was given a phone number to call "Corporate Offices" in Hoffman Estates, Illinois. Speaking with someone there named Tina, I felt like I was being patronized... Almost like her reply was "canned"."I'm sorry you had a bad experience, is there anything we can do to rectify this situation?" I said, yes, bring your call centers BACK to the United States.

Company: Sears
Country: USA
State: Pennsylvania

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