Continental.com
Refund policy

Our criticism is in regards to the reimbursement plan for rebooking a trip with continental airlines. Lately I arranged a-one-way solution for 2 folks from Fort Lauderdale Fl. To Houston I had been operating from Houston to California on holiday in a rental-car that we prepared to fall off in Fort Lauderdale and fly-back. Due to the boost of storms within the atlantic I chose to stop the journey.

After I first created the reservation I questioned exactly what the termination plan was I had been guaranteed from the reservation agent that I'd be released a credit that I really could utilize anytime up to year for potential journey. The issue lifted after I attempted to stop the trip and was informed easily desired to rebook I'd be billed a $150.00 buck rebooking fee-per admission. The initial cost per-ticket was $129.50 meaning not just might my solution be useless I'd be billed $20.50 for rebooking plus although I taken care of the seats with my credit I'd not be permitted to utilize my credit in what-ever method I needed.instance I bought both seats but When I needed to travel to express London as time goes on I really could not only consider the entire credit of $259.00 for my flight-only the $129.50 which was for my solution and just my traveling companion who didn't buy the solution will be the only individual who might get the credit for that additional solution plus he'd even be billed the $150.00 rebooking charge. They are doing express in really small printing about the email of my reservation that there-my or may possibly not be a scheduling cost for rebooking. But when you-go for their web site you'll discover no note anywhere exactly what the cost is likely to be plus after I request a realtor immediately exactly what the plan was she overlooked to see me nevertheless when i attempt to reschedule they abruptly were really educated about them as well as extremely rude. I've attempted to solve this issue with continental airlines customer support division to no avail. I also attempted to challenge the costs with my charge card organization which likewise wouldn't support. If anybody available understands where I will acquire some aid with this issue or could be thinking about processing a-class action suit against continental airlines can you please react to this article.

Company: Continental.com
Country: USA
Site: continental.com

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