Federal Express
Package Left in Brooklyn Drop Box Never Scanned, Now Missing

This is a copy of an email I sent to FedEx today:

After many emails and phone calls, in which representatives were nasty and said they would not pay any claim, the last representative we spoke to said that because you have no record of the package (it was not scanned by whoever picked it up!), there was no box to scan. We DID put the box into the drop-off box outside the post office on MacDonald Avenue in Brooklyn. Another theory is that the package was opened because we wrote "do not overheat" on the address label, since it contained chocolate as well as other items, and the contents could have been taken and eaten by your employees. One representative responded to this by saying you do not employ thieves, the inference being that we are lying about having sent the package. This is shameful and outrageous on the part of at least two different representatives. When we asked the second rep for his name, he hung up.

I understand that there may be cameras outside the post office, and it is my intention to check and see if there is a visual record to counteract your opinions that we are lying about sending the package. If we are lying, why would we fill in an address label? I also understand that some new FedEx employees do not scan packages when they pick them up.

As to not employing thieves, well, you employ people, and I intend to check various places on the internet to find other people who have lost packages sent by FedEx, and I will add my own experiences wherever and whenever I can, including friends and various websites and blogs. I have not ruled out small claims court, and if, as I believe, there are many others whose packages you have lost, I may initiate a class action suit.

Be advised also that we have not yet put in a claim, so all this nastiness is doubly insulting. Given that the amount involved is a mere $30-50, is it likely we would spend all this time trying to get FedEx to acknowledge culpability?

Company: Federal Express
Country: USA
State: Nationwide
Site: fedex.com

  <     >