Capitol One
Poor customer service

Rcv'd phone call alerting to fraud activity on my CAPITOL ONE credit card - when contacted c/s serv was constantly transfered around reps would not give me any info unless I went personally to my bank for verification of my identity - next business day went personally to my bank & contacted c/s serv once again was transfered around & each time was asked same questions to prove my identity which was an extreme embarrassment to me & employees of my bank - then was told need to contact back in 2 hrs because of technical difficulties. Again contacted c/s serv 2 hrs later & again tansfered around again - recv'd nothing but hassels from the self proclaimed no hassel company.

Company: Capitol One
Country: USA
Site: capitalone.com

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