Preferred Platinum Plan
Service is crappy, and high bills

Service kept disconnecting on and off about 6 times blaming insufficient funds and later bill was recieved tallying the total to be $516.75, Rude customer service agent cussed at me and said it's my fault that the phone disconnects and that it still is counted as a charge and they say the first call only was a $6.00 activation fee and then whatever the per minute is timed. Each disconnect and connect counted as a $6.00 activation fee, which it shouldn't be because it was for only the first time and then the timed price but each disconnect counted and I paid $300 after engaging in a verbal argument with swearing at the manager for almost 1 hour.

They want $216.75 or they swear by taking legal action. Which is scary and intimidating for people but not necessary

I shouldn't have been charged the $6.00 activation fee each time because it was using the same credit card so I'm getting robbed blindly. Don't feel like paying rest because I should not be charged that much.

Really Really Rude customer service makes me even madder that I got gypped.

Company: Preferred Platinum Plan
Country: USA
State: California
City: Canoga Park

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