Bellach's
Poor customer service and unsatisfactory response from upper management

I purchased 2 leather sofas and a leather chair from Bellach's and was told it would take 3 months at the latest for delivery. I received the sofa's and chair in October, 6 months later. I never received a phone call letting me know the status of the delivery. I began making numerous phone calls after the 3 months expected delivery, but never received a satisfactory explanation. I demanded to speak to upper management. I spoke to the general manager of Bellach's and he assured me it would be in no later than the beginning of Sept., which did not make me happy, so he stated he would speak to the Bellach's (the owners) and see what he could do for me to "fix the problem." After never hearing back from him, I had to call multiple times without a call back. When I finally spoke to him, he said he would take care of the delivery charge, which was $265.00. I told him I was not happy with the situation, this is not how you run a business and you need to return customer's phone calls. I threatened to go to 7 on your side, BBB, and complaint sites on the web. He responded snuggly and said he is not afraid of 7 on your side.in addition, he only paid $80.00 of the delivery. When I received the delivery I noticed my chair was damaged. To make the long story short, my chair is damaged and they said it is a natural part of the leather. Please do not shop at Bellach's. They are a lying and deceitful bunch of crooks, from customer service to upper management. I should have gone with Macy's which was my first choice. Macy's provides better customer service and will do whatever it takes to make the customer happy. I have contacted 7 on your side and the BBB.

Company: Bellach's
Country: USA
State: California
City: Santa Clara

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