BestBuy.com
Accident coverage promised for camera was denied after fall

I bought my wife a digital camera to replace the one she had. The previous was bought at this same Best Buy but was ruined accidentally. We did not purchase insurance. The second time, we again were asked by the sales associate if we wanted insurance. We specifically wanted to know if the insurance covers all damages. After she convinced us that the insurance would cover the cost of any and all damages, even accidentally. We paid close to $600.00 for the package.

A year later, while vacationing, the camera was ruined when I fell with it. When I returned to Best Buy, they told me that the insurance did not cover accidental damages. It was an extension of the one year warranty already included. Best Buy will do whatever it takes to take your money. They are dishonest and untrained. Best to shop at Circuit City.

Company: BestBuy.com
Country: USA
State: California
City: Canyon Country
Site: bestbuy.com

  <     >