JC Penney
Custom decorating is a nightmare

Right now i am so angree. Jc penney in lake grove ny, is the reason for that. I am also waiting for curtains since april. The decorator that was here said no problem with back orders. The week they were supposed to install it they tell me there is a back order and it will have to be done at a later date. After that date, i called numerous times and customers service had no idea what to say. First they say its still not ready, then they say it is ready. But still noone calls me back. Now it is Aug 1 st. I am sitting here after taking the day off and the installer still is not here. I called them and they said oh he is doing another house then he will be at your house. My decorator says " what do you want me to do fire him?".. She tells me to complain about her and everyone else she dont care. Oh i forgot to mention that only partial of my curtains are here. All the time i was calling they never told me my swags had a defect. And that they were waiting for my decorator to come back from vacation to give the go ahead to do them over. What the hell? She needs to give the ok, or is it common sense. They want to give me 2oo for the trouble, i lost more then that taking off from work 2xs and they never came. Never again will i deal with jc penney.

Company: JC Penney
Country: USA
State: New York
City: Lake Grove
Site: jcp.com

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