DirecTV
Suspended Service Extension Refused, Then Billed for July

I was in the middle of a cross-country move, so I suspended my DirecTV service for six months until I could purchase a new residence. This is where my story begins.

1. I called DirecTV to extend my suspension for one more month (construction delays), and they said they could not do so because I had already been billed for July. I was already billed for service that I am not using, and there is no way to remove the charge?

2. After a lengthy complaint call, they assured me that they "tricked" the system and I would not be billed for July.

3. During the month of July, their automated telemarketing system started calling me 2-3 times per day. When I answer, there is no recording on the other end. Nothing but silence. When I complained about this, they informed me that it would take 2-3 weeks to be removed from the call list.

4. When I logged into my account at the beginning of August, I noticed that there was an outstanding balance. Upon inquiry, I was told that this was left over from July billing, when I had canceled my account? Canceled my account? I have not canceled, and I was told that my suspension would be extended without charge! When I tried to inform them of this, my reply to their email bounced back undelivered. So I sent an email through their site.

5. I was also informed that I had incurred another charge for the MLB season package, which I am positive I had set not to renew. And it was specifically stated that this charge could not be removed. I repeat, I am not currently using any DirecTV service anywhere as I wait for my condo to be constructed. A few years ago, I made the mistake of forgetting to turn off auto-renew, and they had no problem removing the charge.

They now say that they will have a "specialist" call me. What kind of specialist might this be, Sylvester Stallone? Basically, DirecTV has a choice. They can continue their inflexibility and bilk me out of these $80, or they can remove the charges and I will continue my service, which is around $140/month.

Company: DirecTV
Country: USA
Site: directv.com

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