Ryans Pet Spplies
Placed a catalog order over the

Placed a catalog order over the phone with Ryans Pet Supplies. The sent me my order which wasnt what I ordered. Sfter looking at the order and deciding I did like the doggie cologone product. I thouth maybe Id keep it. After looking at the catalog I noticed instead of being charged the case price of 4 dollars per can I was charged almost 6 dollars per can. I also didnt receive the 13th can.in ordering the 13th can it saved you on the shipping and you got another can in its place. After many many calls to them. I ended up returning the product. I keep calling and sending emails at I have my proof it was returned through fed x to them. The havent credited my charge card back yet. They did tell me over the phone it was all their mistake. They talked me into giving them another try and ordering a different pet cologone. I did this as I was told that due to allt he problems they would send me that order with free shipping. I get the order and nope I was lied to I still got charged 12 bucks for the shipping. I keep calling and Im not having any luck at all. Im owed a refund of 85 dollars credited to my charge card which now I have to dispute. Im also owed 12 back for the promise of the free shipping. I own a small grooming shop and it was the worst way Ive ever seen business done. I ask for a name and I can never get the same person when I call. Im still waiting for it to get straightened out and I will never do business with them again. They are not very good with their customers.

Company: Ryans Pet Spplies
Country: USA

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