Vonage
Misleading service reps / Dont any payment info until they read agreements!

Hello, I contacted Vonage to discuss service. They were very misleading. I discussed the pricing with the service rep which sounded like a good deal, he then needed my checking acct info which I gave him then he proceeded to read the terms and conditions of the acct. After hearing part of the terms plus he was foreign and had for me to understand I deceide that I didn't want to sign up and told him several times that I was no longer interested. He told me that it was too late that my payment was processed already which I then told him that he has to read me the terms before I bind to a contract and then ask to speak with a supervisor and I told her same thing that I was not interested in their services and not to proceed with billing my acct. Told me payment was processed and phone had been shipped. I never committed to anything. Was charged $29.36. Called the next day to complain and was told that I couldn't cancel until I received phone and shipped it back. I now have the phone and called for return address and they have taken 42.79 out of my acct since I cancelled the acct and I have to pay the shipping to send phone that I never wanted in the first place back to them. I have contacted Good Morning America and hope to have a response soon. I have surfed the web and my heart sank when I read all of the complaints against this company and the way there stealing from people. Legally they have to read the terms of the contract first before processing your checking acct or credit cards. This company is very misleading and a disgrace. How can the CEO of this company sleep at nite letting its employees treat people unfairly and stealing there money. Beware of this company I work too hard for my money to have it stolen from me.

Company: Vonage
Country: USA
State: New Jersey
City: Holmdel
Address: 23 Main St

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