HughesNet
F.A. P & installation fees

My complaint to hughes is they fail to let the customer know about f.A. P until the service is installed. I had hughes installed, unaware that I was limited to the amount of downloading I could do in a 24 hr. Period. When my computer started to not function thats when I was told about f.A. P, since I do alot of downloading, hughes is not for me. I called to discontinue the service and speaking with a supervisor I explained this to him, and that I thought hughes should have told me about f.A. P before they ever sent the contractor to install the dish. The supervisor told me I should have asked, why would I ask about something I, ve never heard of? If I would have known about f.A. P hughes would have never been to my house! Instead I get a pole that cost me $100.00 because the contrator wants to drill holes in my roof he can, t guarntee won, t leak! And hughes wants to charge me a $400 installation fee if I stop service in the 30 days grace period, the supervisor said hughes would return $200 if I sent back certain items. I think hughes is misleading and decietful by not letting the public know very clearly about f.A. P up front. I, m an honest man an I feel hughes has took my money deceitfully

Company: HughesNet
Country: USA
State: Florida
City: Middleburg

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