Wal-Mart
Bicycle Return Refused Until I Asked for Manager

Returned a Bicycle we had purchased at Wal-Mart a few days earlier. Bike still had all of the original tags, paperwork etc. And tires had NEVER been on the ground outdoors since it was purchased. Customer service manager informed us they did not accept returns on bikes. I pointed out that the sign hanging behind her listing the items that they would not accept returns on and bicycles were not on the list. She said it was a new policy. I told her I would like to speak to the manager and she informed me she already had and he told her not to accept the return. I requested she have the manager come to the front of the store and speak with me. She got on the phone with the manager and told him in Spanish (which I understood) "There was some! @#$% demanding a return and could she just give it to him to shut him up"? She then gave me the return. This store is constantly dirty, rude, understaffed with cashiers, and next to impossible to get an Associate to help you. I'm a very discouraged and frustrated long-time Wal-Mart customer that they are losing.

Company: Wal-Mart
Country: USA
State: Texas
City: Laredo

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