Rodan & Fields Proactiv Solution
Total ripoff product never sent, continous billing for item never received or replacements sent. Ripoff

I purchased in October a well-known acne medication from a television infomercial featuring Vannessa Williams - Proactive Solution. Well after a family member had suggested I start using it for my acne. I called to purchase the product.

After the telphone call the charge showed immediately on my credit card account. I waited the turnaround time to receive the item... Nothing came.

Finally, I called the company, stated that I had not received the item, and finally the representative stated she would send a replacement to an alternate address for me.

Well, instead of them shipping one item, they sent the intial purchase and the replacement shipment to me. Just so happens I went to make a payment to my credit card, and found that they had billed me again... (After the one rep stated it would be sent free of charge).

After calling 3 times that night, one representative stated there was a refund to my credit account on 12/2 (it never showed up). So, far I haven't received any resolution.

However there are several individuals who order this product and are automatically a member of their so-called club, where they send a 60-day supply of medications every month and continously are billed via a credit card or checking accout.

Proactive Solution, is a rip-off, and the only interest they have is to charge consumers for items that they have not shipped, or don't need as often as they're billing.

Latisha
Wilmington, Delaware U.S.A.

Company: Rodan & Fields Proactiv Solution
Country: USA
State: Iowa
City: Des Moines
Address: P O Box 11448
Phone: 8002356050

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