Floral Alliance
$200 Dead funeral flowers for my Mother's Birthday San Antonio Texas

I sent (just under) $200,24 Yellow Roses to my mother for her birthday, they lasted 1 day. Wrote a letter to US company Floral Alliance explaining the situation & recieved the most insulting email back from Soraya (she did not write her last name or title at the company), calling me a liar, she had not even contacted my mother, as she stated in her email... Who is the liar.in response, I wrote an email of my disgust & asked for a refund, as they were unable to redeliver fresh roses. They did not even respond to my 2nd email complaint & I had to write a 3rd email, to receive a response, from Betty (Also did not write her last name, Supervisor for the Customer Service Department at Floral Alliance') Betty also offered no resolve but more insult.
After futher investigation, my mother discovered Floral Alliance had assigned my order to 2 shops (One in HK and the other in Macau) that specialize in Funeral arrangements! Both shops in HK & Macau forfeit their payment for the flowers, so the US company Floral Alliance has recieved nearly $200 for doing nothing but send horrible emails to the customer (me) & not even tried to rectify their disservice.
They have had my full details from the moment I ordered the flowers, they have made no attempts to call me, I have made countless international calls to my mother and tried to call the US company, with out answer.
Their webpage states, 'Satisfaction is Always Guaranteed' They are the liars! Iam not the type of person to write a complaint, frankly I don't have the time, but I would like to warn people out there... If you are thinking of sending fresh flowers to your loved ones... DO NOT USE FLORAL ALLIANCE!!! You will only end up with dead flowers, insult and disgust.

Disgusted
Sydney
Australia

Company: Floral Alliance
Country: USA
Address: 4727 Manitou Dr
Phone: 2106841000

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